Experience
An overview of my experience in instructional design, learning strategy, and performance enablement. These sections highlight how I design scalable learning solutions, align training with operational priorities, and translate real-world challenges into clear, effective development strategies.
Instructional Design & Learning Experience Strategy
Designed structured learning experiences aligned to business priorities and performance outcomes.
Strategic Learning Experience Design
Created structured learning journeys to accelerate proficiency and sustain knowledge retention.
Learning Paths Architecture
Built multi-modal learning programs across live, virtual, and digital formats to support scale.
Blended Learning & Delivery Strategy
Designed real-world simulations to reinforce behavioral change and operational execution.
Scenario-Based Skill Application
Learning Needs Analysis & Performance Diagnostics
Used QA, CSAT, SLA, and productivity data to diagnose training priorities.
Performance Gap Identification
Evaluated processes and performance bottlenecks to inform learning interventions.
Operational & Workflow Analysis
Built training strategies aligned to measurable business and service performance gaps.
Learn New Approaches
Aligned learning investments with organizational risk, impact, and opportunity.
Strategic Training Prioritization
Training Facilitation & Learning Engagement
Led structured training programs for frontline, leadership, and cross-functional teams.
Executive-Ready Training Delivery
Delivered leadership, communication, and customer experience capability training.
Leadership & Soft Skills Development
Designed learning environments that drive attention, participation, and retention.
Learner Engagement & Experience Design
Tailored delivery approaches to learner needs and operational context.
Adaptive Instructional Methods
Learning Measurement & Business Impact Evaluation
Measured learning impact using QA, SLA, CSAT, and productivity analytics.
Training Effectiveness Measurement
Continuously improved learning programs using operational insights.
Data-Informed Learning Evolution
Refined training based on trend analysis and behavioral performance outcomes.
Performance-Driven Content Optimization
Established feedback loops to strengthen learning quality and long-term impact.
Continuous Improvement Frameworks
New Hire Enablement & Speed-to-Proficiency
Reduced onboarding timeline while improving early-tenure performance.
Onboarding Strategy Redesign
Improved new-hire readiness through targeted coaching and structured learning.
Early Performance Acceleration
Built structured onboarding frameworks to support growth and consistency.
Scalable New Hire Enablement Models
Designed training to increase learner confidence and job-readiness.
Confidence & Capability Building
Coaching, Reinforcement & Behavior Change
Built coaching systems to sustain learning transfer and on-the-job application.
Post-Training Skill Reinforcement
Applied structured coaching to reinforce behavior change and performance standards.
Performance Accountability & Habit Formation
Developed supervisors and managers to strengthen coaching and accountability.
Leadership Capability Development
Established initiatives to promote long-term learning engagement and retention.
Culture of Continuous Learning
Learning Operations, Systems & Enablement Infrastructure
Built centralized training libraries across LMS, Teams, and SharePoint.
Learning Content Systems & Knowledge Hubs
Designed SOP ecosystems to support scalable learning and execution.
Documentation & Knowledge Architecture
Developed reporting tools to track learning outcomes and operational impact.
Reporting & Performance Dashboards
Led enablement programs supporting enterprise system adoption and workflow change.
Technology Adoption & Enablement