Hi, I’m Jenny Evans.
I’m Jenny Evans; a learning and development professional with a foundation in customer experience leadership and a passion for helping people do their best work. I design practical, human-centered learning that turns complex processes into clear, confident action.
My background leading customer-facing teams shapes how I approach training: grounded in real-world challenges, focused on measurable impact, and built to support both employee growth and exceptional customer experiences. I believe the best learning feels relevant, empowering, and immediately useful, not theoretical.
At the intersection of learning, leadership, and CX, my goal is simple: create experiences that make work easier, performance stronger, and service more meaningful.
My Approach
I believe the most effective learning is grounded in real work, real challenges, and real people. My approach blends instructional design, customer experience strategy, and leadership development to create learning that is practical, engaging, and immediately applicable. Rather than building training for training’s sake, I focus on designing experiences that improve confidence, performance, and the quality of customer interactions.
I design learning that simplifies complexity, supports teams where they are, and drives meaningful, measurable impact.
Learning Built From Real-World Experience
My approach to learning design is shaped by years of leading customer-facing teams. Because I understand the operational realities employees face, I create training that feels relevant, realistic, and usable rather than theoretical. I focus on translating complex processes into clear, intuitive learning that helps people take confident action in their day-to-day work.
Core focus: Practical learning, real scenarios, and immediate application.
Human-Centered, Data-Informed Design
I balance empathy with analytics to ensure learning is both meaningful and effective. I design experiences that support how people actually learn through clarity, reinforcement, and real-world context, while using performance data and feedback to continuously refine and improve impact. My goal is to build learning that empowers people, strengthens accountability, and elevates both employee and customer experiences.
Core focus: People-first learning, continuous improvement, and measurable results.
Testimonials
“Working with Jenny had a huge impact on my development and confidence. Jenny cared passionately about the team and always created an open, supportive environment where we felt comfortable asking questions. Jenny consistently provided clear, hands-on training—whether it was phone skills, resolving complex issues, system navigation, entering samples, or building reports—and made sure everyone understood not just the “how,” but the “why.” Jenny’s leadership style was patient, approachable, and empowering, and it truly helped our team succeed.”
— Jay Olivares, Former Direct Report and Team Supervisor
“Jenny is the kind of leader you want on your side. She jumps in across functions, turns chaos into clarity, and builds systems that actually stick. As a former business partner, I built a strong working relationship with her and learned a ton from her style. She trusts people, clears roadblocks, and gets cross-functional teams rowing in the same direction, remote or on-site.
She’s sharp, adaptable, and relentless about solving problems—the kind of talent you won’t get from any AI model. And she brings real, contagious energy to every room. I’d work with Jenny again in a heartbeat!”
— Mario Melendez , Former Former Direct Report and Team Supervisor
"I’ve had the pleasure of working alongside Jenny Evans for over ten years, and she is truly an exceptional leader and operations professional with extensive experience in managing teams, optimizing processes, and driving organizational growth. Her ability to develop and implement effective training programs, improve operational efficiency, and coordinate across multiple departments has consistently elevated both team performance and overall business outcomes at SnugZ.
Jenny leads with integrity, empathy, and professionalism, inspiring her team to achieve their best while fostering a positive, collaborative, and results-driven environment. She is proactive, solutions-focused, and consistently goes above and beyond to deliver meaningful impact.
Any organization would be fortunate to have Jenny, she embodies leadership, strategic thinking, accountability, and an unwavering commitment to excellence."
— Katy Burum, Former Manager and Strategic Partner
“Jenny has consistently demonstrated exceptional expertise and leadership. She’s patient, kind and has a lasting impact in growth and development helping one to always thrive.”
— Silvia Solorio, Former Frontline Direct Report
“Jenny Evans was a wonderful Manager & role model to me, she was always approachable & did a great job leading the team especially in difficult situations. Not only did she strive to make a pleasant work environment for her employees but also made sure the customers were well taken care of & satisfied.
There is no situation that would arise that Jenny would not be able to handle in the most friendly & professional manner. She was truly an asset to the company in my opinion & I miss having her as my manager.”
— Nancy Leigh-Echevarria, Former Frontline Direct Report
“Jenny has helped me grow by providing endless opportunities to explore new aspects of customer service. She is very detail-oriented when training others, ensuring that everyone fully understands each process and feels confident in their role. Jenny also takes the time to discuss year-end goals and provides valuable resources to help achieve them. Her guidance and support have played a key role in my professional development and success.”
— Krystal Larsen, Former Frontline Direct Report